Privacy Policy

Table of Contents

1. Introduction

This Privacy Policy explains how Youngs Capital (Pvt) Ltd ("the Company", "we", "us", "our") collects, uses, stores, and protects personal information of our customers and visitors ("you", "users").

We are committed to protecting your privacy and handling personal data responsibly in accordance with:

• The Personal Data Protection Bill of Pakistan (when enacted),
• The Prevention of Electronic Crimes Act 2016, and
• The State Bank of Pakistan (SBP) regulations for PSP/PSO entities, including cybersecurity guidelines.

2. Information We Collect

We may collect the following information when you use our services:

• Personal identification: name, CNIC/passport number, date of birth.
• Contact details: email address, phone number, physical address.
• Financial information: bank account details, payment card details, and transaction history.
• Technical information: device type, operating system, IP address, cookies, and usage data.
• KYC documentation: proof of identity, proof of address, or other regulatory documents required by SBP.

We collect only the minimum data required to provide our services and meet our legal obligations.

3. How We Use Your Information

We use personal information for the following purposes:

• To verify your identity and comply with KYC/AML regulations.
• To process payments, refunds, and customer support requests.
• To prevent fraud, money laundering, and other unlawful activities.
• To improve our services, user experience, and security.
• To send important service updates, policy changes, and regulatory notifications.

We do not sell or rent personal data to third parties.

4. Sharing of Information

We may share information:

• With regulatory authorities (including SBP), law enforcement, or courts when legally required.
• With partner financial institutions and payment gateways (e.g., FastPay) strictly for processing transactions.
• With vetted service providers who support our operations (e.g., cloud storage, KYC verification), under strict confidentiality agreements.

We will not disclose your personal information for marketing purposes without your explicit consent.

5. Data Storage & Security

• All personal and transactional data is stored on secure servers compliant with SBP cybersecurity guidelines.
• We use encryption, firewalls, multi-factor authentication, and regular security audits to protect data.
• We endeavor to store personal data within Pakistan unless cross-border transfer is necessary for providing services; such transfers comply with applicable laws and standards.

6. Data Retention

We retain your personal data:

• For as long as your account is active, and
• For at least five (5) years after account closure or the last transaction, as required by SBP AML/CFT regulations.

After the retention period, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access and request a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to regulatory retention requirements.
• Withdraw consent for optional data processing (e.g., marketing).
• Lodge a complaint with the relevant authority if you believe your data rights are being violated.

Requests can be made by contacting us using the details below.

8. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core site and app functionality.
• Improve security, detect fraud, and enhance user experience.
• Analyze anonymized usage patterns to improve our services.

You may disable cookies through your browser settings, but some services may not function properly as a result.

9. Breach Notification

In the unlikely event of a data breach that could harm your privacy:

• We will notify affected users as soon as reasonably possible, and
• Report the incident to relevant authorities, in line with SBP and data protection requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in laws or regulations, or
• Updates in our services and technology.

The latest version will always be available on our website, and significant changes will be communicated to you in advance.

11. Contact Information

For any privacy-related questions, requests, or complaints, contact us at: