Waseem Sajjad Malik

He has over two decades of experience leading Customer Service and Customer Experience Management across top-tier multinational organizations, his career revolves around transforming service cultures, optimizing operations, and designing customer journeys that drive loyalty and measurable business growth.

As the brokerage industry increasingly focuses on transparency, digital adoption, compliance, and customer-centricity, he brings in strategic discipline and operational rigor required to strengthen service delivery, enhance investor experience, and support sustainable business growth as his belief is customer experience is not just a function but a competitive advantage and a sustainable business discipline.